Terms and Conditions of Purchase and Cancellation

Allmänt
Bikemaestro Göteborg AB bedriver e-handel samt fysisk butik och verkstad med fokus på cyklar, mountainbike, elcyklar, utrustning, service, kurser och upplevelser. All försäljning sker i enlighet med gällande svensk lagstiftning, inklusive Distansavtalslagen (Lag 2005:59).

Vår ambition är att erbjuda ett noga utvalt sortiment av cyklar och tillbehör från välrenommerade varumärken, kombinerat med hög servicegrad, expertkunskap och en unik kundupplevelse – både online och i vårt cykelcenter i Göteborg.

Bolagsuppgifter
Bikemaestro Göteborg AB
Organisationsnummer: 559425-4319
Adress: Munkebäcksgatan 28, 416 53 Göteborg
E-post: info@bikemaestro.se
Telefon: 031-36 36 380

1. KÖPVILLKOR BUTIK, VERKSTAD OCH E-HANDEL

1.1 Priser
Samtliga priser anges i svenska kronor (SEK) och inkluderar till privatpersoner moms enligt gällande momssatser:
• 25% på varor
• 12% på service

För företag så tillkommer momsen utöver angivet pris.

Vi förbehåller oss rätten att justera priser vid feltryck, tekniska fel, uppenbara prisfel eller prisändringar från leverantör. Vid uppenbart felaktigt pris har Bikemaestro rätt att makulera ordern och återbetala eventuellt inbetalt belopp.

1.2 Betalning
Betalning sker via de betalalternativ som erbjuds i kassan vid köptillfället, exempelvis kortbetalning (VISA, Mastercard), Shopify Payments eller annan angiven betaltjänst.
Valt betalningssätt debiteras i samband med att beställningen behandlas eller skickas, beroende på betalmetod.

1.3 Frakt och leveranskostnader

Leverans inom Sverige
Fraktkostnad beräknas i kassan baserat på orderns storlek och vikt.

Leverans utanför Sverige
Internationell frakt debiteras enligt gällande fraktavtal och visas i kassan.
För cyklar tillkommer särskild fraktkostnad.

1.4 Leveranstider
Normal leveranstid inom Sverige är 2–4 arbetsdagar för lagerförda varor. För internationella leveranser tillkommer normalt 5–15 arbetsdagar.
Vid eventuella förseningar som avviker från angiven leveranstid kontaktar vi dig så snart som möjligt. Vid frågor kring leverans, vänligen kontakta oss via info@bikemaestro.se.

1.5 Ej uthämtade paket
Om ett paket inte hämtas ut debiteras kunden för kostnader kopplade till frakt, returfrakt och administration. Avgiften uppgår för närvarande till 399 kr.
Ej uthämtat paket räknas inte som nyttjande av ångerrätt. Vid ånger, retur eller reklamation måste du alltid kontakta oss enligt § 7–9.

1.6 Ångerrätt
Du har enligt lag 14 dagars ångerrätt, räknat från den dag du mottagit varan.
För att nyttja ångerrätten ska du meddela oss skriftligen via e-post med ett tydligt besked om att du önskar frånträda köpet. Du har rätt att undersöka varan i den utsträckning som krävs för att fastställa dess funktion och egenskaper.

Returnerade varor ska:
• Vara oanvända
• Returneras i originalförpackning
• Inkludera alla tillbehör, manualer och etiketter

Vid värdeminskning på grund av hantering utöver vad som är nödvändigt förbehåller vi oss rätten att göra avdrag på återbetalningen.
Återbetalning sker senast 14 dagar från att vi mottagit och godkänt returen.

Vid förbeställning av cykel så utgår en förbeställningsavgift/handpenning om 20%.
Denna avgift är ej återbetalningsbar.

1.7 Byte
Vi hanterar byten som retur + ny beställning.
Returnera produkten enligt instruktionerna och lägg därefter en ny order på önskad vara. Återbetalning sker när returen godkänts.

1.8 Retur och returavgifter
• Returer under 999 kr: 149 kr
• Returer över 999 kr: 249 kr
• Cyklar omfattas ej av subventionerad returfrakt

Returer ska alltid ske enligt våra instruktioner och efter kontakt med oss.

1.9 Returadress
Returer skickas till:
Bikemaestro Göteborg AB
Munkebäcksgatan 28
416 53 Göteborg

Kontakta oss alltid innan retur via info@bikemaestro.se.

1.10 Service, efterjustering och verkstadsvillkor
När du köper en cykel hos oss på Bikemaestro ingår alltid något extra. Vi har tagit fram två egna service- och garantipaket – Bikemaestro Start Package och Bikemaestro Pro Package – för att ge dig bättre upplevelse, längre livslängd på din cykel och mer värde än hos en traditionell cykelbutik.

These packages are based on our extensive experience with bicycles, service, and coaching, and are designed to ensure that your bike performs optimally from day one and over time.
All new bikes need to be inspected after the break-in period. During the first few mils, cables settle in, components find their proper position, and minor adjustments may be needed to ensure the bike continues to perform optimally and safely.

Bikemaestro Start Package – included with bikes under 50,000 SEK
When you buy a bike under 50,000 SEK, our Bikemaestro Start Package is included, which contains:

• Free inspection service (valued at 499 SEK)
• Personal Bike Setup
• Personal Damper Setup

The inspection service is performed within 6 months of purchase and is intended to ensure that the bicycle is properly assembled, safe, and in good condition after the break-in period.

It includes, among other things:

• Inspection of Wear Parts
• Tightening Screws
• Checking Tire Pressure
• Brake Function Check

With a personalized bike setup, we adjust the saddle, handlebars, and brake and shift levers to fit your measurements and riding position, which makes a big difference in comfort, control, and performance.

The personalized shock setup allows us to adjust the shocks to your weight and riding style using external adjustments, without having to disassemble or modify the components.

In addition, you’ll receive a 20% discount on your first regular service, valid for 12 months from the date of purchase.

Bikemaestro Pro Package – included with bikes priced over 50,000 SEK
Bikes with a retail price over 50,000 SEK come with our most comprehensive package—the Bikemaestro Pro Package.

This package includes everything in the Start Package, plus several additional benefits:

• Free inspection service (valued at 499 SEK)
• Personal Bike Setup
• Personal Damper Setup
• Free standard service (value: 799 SEK)
• 50% off your first shock absorber service (value up to 1,599 SEK)
• An MTB course (value: 1,250 SEK)

The standard service is valid for 12 months and includes:

• Inspection of Wear Parts
• Tightening Screws
• Checking Tire Pressure
• Chain Lubrication
• Adjusting the Clutches and Brakes
• Basic Safety and Functional Inspection

The discount on shock service applies to outer leg service for front shocks and air canister service for rear shocks, which is recommended after approximately 50 hours of riding. It does not include a complete shock service.

The MTB course is included because, having trained thousands of cyclists, we know that technical knowledge often leads to greater improvement and riding enjoyment than expensive component upgrades.

Important information about our service warranty packages
The free service offerings cover labor only and do not include:

• Wear parts (such as chains, brake pads, tires, and cables)
• Upgrades, Repairs, or Troubleshooting
• Complete Shock Absorber Service
• Service of seat posts, hubs, headset bearings, or other bearings

Any additional work or parts deemed necessary will always be communicated in advance and charged according to the current price list.

General Terms and Conditions for Service
• Service and adjustments are performed by appointment only
• Walk-ins cannot be guaranteed
• The bicycle must be clean upon drop-off. If cleaning is required, a fee may be charged
• Always bring your receipt when dropping off your bike

Booking a service
Book through our booking system as usual and use the discount codes below:
• Free inspection > INSPEKTION-GRATIS
• 20% discount on standard service > STANDARD-20
• Free standard service > STANDARD-GRATIS

Service warranty and liability
To ensure the warranty remains valid and the bike has a long service life, the customer is responsible for:
• Having service performed as needed and according to recommendations
• Wear parts are replaced in a timely manner
• Any defects or deviations are rectified without delay

Damage or consequential defects arising from lack of service, improper use, or continued use despite known problems are not covered by the warranty.

Service for company-provided bicycles
For company-provided bicycles, see the current service terms in your employee benefits portal.

1.11 Refunds
Refunds will be issued via the same payment method used for the purchase, unless otherwise agreed. Refunds will be issued only after the return has been received and approved.

1.12 Complaints
In the event of a complaint, please contact us as soon as possible and describe the defect. Under the Swedish Consumer Sales Act, you have the right to file a complaint regarding original defects for up to 3 years from the date of purchase.
We follow the recommendations of the Swedish National Board for Consumer Complaints (ARN).

1.13 Personal Data (GDPR)
We process personal data in accordance with applicable data protection legislation (GDPR). The data is used solely to fulfill orders and manage customer relationships.
Read more in our privacy policy.

1.14 Disputes
In the event of a dispute, Bikemaestro follows the recommendations of the Swedish National Board for Consumer Complaints.

1.15 Product Information
We are not responsible for delays or errors resulting from circumstances beyond our control, such as labor disputes, war, government decisions, or supplier delays.

1.16 Pre-orders
Pre-orders are binding once a deposit has been paid.
The deposit is non-refundable. Changes may be made subject to availability.

1.17 Demo Bikes and Rentals
• Rentals require valid identification
• Bikes are provided in good condition and must be returned in the same condition
• The renter is responsible for damage, theft, and late returns
• Late fee: 950 SEK per day per bicycle
• In the event of theft, the bicycle will be reimbursed at full market value
• Bikemaestro is not liable for personal injury or damage to clothing
• If the renter is under 18 years of age, the legal guardian is liable

1.18 Used Bicycles
Used bicycles may, in certain cases, be covered by a remaining manufacturer’s warranty.
Any manufacturer’s warranty applies to the extent that it is valid and transferable in accordance with the respective manufacturer’s terms and conditions.

For Bosch eBike Systems, the manufacturer’s warranty also applies to the second-hand owner, provided that the warranty period has not expired and that the manufacturer’s terms and conditions are met. The warranty period is 2 years and begins on the date we first put the bicycle into service.

For the Shimano STEPS system, the manufacturer’s warranty is normally tied to the original purchaser and therefore cannot be guaranteed for secondhand purchases. Shimano is usually willing to assist with motor-related issues, but this cannot be guaranteed.

Bikemaestro Gothenburg is not responsible for the manufacturer’s decisions regarding warranty claims.

1.19 Cookies
The website uses cookies for functionality, statistics, and the customer experience. By using the website, you consent to the use of cookies in accordance with our cookie policy.

Changes to the Terms and Conditions
Bikemaestro reserves the right to change these Terms and Conditions at any time. All changes will be published on the Website and will take effect once the customer has accepted the Terms and Conditions upon a new purchase or 30 days after Bikemaestro has notified the customer of the changes. Customers are advised to check regularly for updates to the Terms and Conditions.

2. PURCHASE AND CANCELLATION TERMS FOR CYCLING COURSES AND BIKE MAINTENANCE COURSES

2.1 Prices
All prices are listed in Swedish kronor (SEK) and include VAT for private individuals at the applicable VAT rates:
• 6% for cycling courses and private lessons
• 25% for bike repair courses

For businesses, VAT is added to the listed price.

We reserve the right to adjust prices in the event of misprints, technical errors, obvious pricing errors, or price changes from suppliers. In the event of an obviously incorrect price, Bikemaestro reserves the right to cancel the order and refund any amount paid.

2.2 Payment Options
Payment is made via the payment options offered at checkout through the Bookspot booking system, such as credit card (VISA, Mastercard), Shopify Payments, or another specified payment service.
The selected payment method will be charged when the order is processed or shipped, depending on the payment method.

We also offer the option to purchase courses through our wellness partners Epassi and Benifex. When purchasing through a wellness provider, you pay directly to Epassi or Benifex according to their terms and conditions. After completing your purchase, you’ll receive a booking code, which you’ll use to book the course with us through our booking system.

2.3 Cancellation Policy for Courses
You can cancel the course up to 14 days before the course starts, in which case the full course fee will be refunded.

If you cancel later than 14 days before the course starts, the course fee will not be refunded. However, you may transfer your spot to another person at no cost.

If you have purchased our rescheduling protection, you can reschedule the course up to 5 days before the course starts.

In the event of illness or injury that prevents participation, 70% of the course fee will be refunded upon presentation of a valid doctor’s note, provided that the course has not yet begun. No refunds will be issued after the course begins.

2.4. Cancellation of a course or guided tour due to weather conditions that pose a safety risk
If the weatherposes a safetyrisk, such as during a thunderstorm or storm, we reserve the right to cancel the course or guided tour.

If an event is canceled due to a safety risk, 25% of the total fee will be refunded.

2.5 Renter’s Responsibility for Rented Equipment
• Bicycles are provided in good condition and must be returned in the same condition
• The renter is responsible for damage, theft, and late returns
• Late return fee: 950 SEK per day per bicycle
• In the event of theft, the bicycle will be reimbursed at full market value
• Bikemaestro is not liable for personal injury or damage to clothing
• If the renter is under 18 years of age, the legal guardian is liable

3. PURCHASE AND CANCELLATION TERMS FOR GUIDED TOURS AND EVENTS

3.1 Prices
All prices are listed in Swedish kronor (SEK). For private individuals, VAT is included in the price; however, for businesses, VAT is added to the price. The VAT rate is 25% for guided tours and events.

We reserve the right to adjust prices in the event of misprints, technical errors, obvious pricing errors, or price changes from suppliers. In the event of a clearly incorrect price, Bikemaestro has the right to cancel the order and refund any amount paid.

3.2 Payment Options
Guided tours and events are paid by invoice, unless otherwise agreed. Invoices are sent after booking and must be paid in accordance with the payment terms specified on the invoice.

For individuals, payment must be received before the activity takes place. For business customers, payment is due in accordance with the agreed terms.

In the event of late payment, a statutory reminder fee and late payment interest will be charged in accordance with the applicable interest law. In the event of non-payment, the matter may be referred to a collection agency.

3.3 Cancellation Policy for Guided Tours and Events
For guided tours, a deposit of 25% of the booking cost is charged eight weeks before the start date or at the time of booking, and the remaining 75% is due four weeks before the start date. If the customer cancels, neither the 25% deposit nor the remaining balance will be refunded.

Changes to the number of participants may be made free of charge up to 14 days before the event or tour. For changes made later than this, the full price for the number of participants originally booked will be charged.

3.4 Cancellation of a course or guided tour due to weather conditions that pose a safety risk
If the weatherposes asafety risk, such as during a thunderstorm or storm, we reserve the right to cancel the course orguided tour

If an event is canceled due to a safety risk, 25% of the total fee will be refunded.

3.5 The Renter’s Responsibility for Rented Equipment
• Bicycles are provided in good condition and must be returned in the same condition
• The renter is responsible for damage, theft, and late returns
• Late fee: 950 SEK per day per bicycle
• In the event of theft, the bicycle will be replaced at full market value
• Bikemaestro is not liable for personal injury or damage to clothing
• If the renter is under 18 years of age, the legal guardian is responsible